To run a healthy business, what we all need is an operating system. When we’re faced with an issue in our business, we ought to know exactly where to go to examine the issue and resolve it.
If overhead starts to creep and cash flow gets thin, we should know immediately what we can do to fix it and stay on track to hit our goals. If we notice productivity is decreasing, there should be a process we follow to determine what the bottlenecks are and refocus our team on the work that really matters.